PRIVACY POLICY

1. INTRODUCTION

Welcome to Tixbae ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.

2. INFORMATION WE COLLECT

Personal Information

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through Midtrans)
• Event attendance history
• Profile information you choose to provide

Information from Google OAuth

If you choose to sign in with Google, we receive your name, email address, and profile picture from Google.

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Create and manage your account
• Process ticket purchases and payments
• Send ticket confirmations and event updates
• Enable event check-ins via QR codes
• Provide customer support
• Send marketing communications (with your consent)
• Improve our platform and services
• Comply with legal obligations
• Detect and prevent fraud

4. INFORMATION SHARING

We may share your information with:

Event Organizers

When you purchase tickets, we share your name and contact information with the event organizer for event management and communication purposes.

Service Providers

We work with third-party services including:

• Midtrans for payment processing
• Email service providers for ticket delivery
• Cloud hosting providers
• Analytics services

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

6. YOUR RIGHTS

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

7. COOKIES

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. CHILDREN'S PRIVACY

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. CONTACT US

If you have questions about this Privacy Policy, please contact us at: